TY  - BOOK
ED  - School of Life (Business enterprise),
TI  - How to find the right words
T2  - The school of life
SN  - 9781912891511
AV  - HM1166 .H69 2021
PY  - 2021///
CY  - London
PB  - The School of Life
KW  - Interpersonal relations
KW  - Conversation
KW  - Dilemma
KW  - Life skills
KW  - Social skills
KW  - Conduct of life
KW  - Communication
KW  - Social aspects
KW  - Empathy
KW  - Nurturing behavior
KW  - Dilemme
KW  - Habilet�es de base
KW  - Habiletes sociales
KW  - Morale pratique
KW  - Empathie
KW  - ethics (philosophical concept)
KW  - aat
KW  - empathy
KW  - fast
KW  - Self-help publications
KW  - Case studies
KW  - lcgft
KW  - Livres de croissance personnelle
KW  - rvmgf
KW  - Etudes de cas
N1  - "A guide to delivering life's most awkward messages"--Cover; Relationships -- Friendships -- Work -- Family -- Strangers
N2  - "Life constantly requires us to give other people some hugely awkward messages: that we don't love them anymore; that we do love them (though we're not meant to); that they smell a bit; that they're fired; that we're furious with them (though we adore them); or that their music is too loud ... Often, out of embarrassment, we just stay quiet. Occasionally we explode. And, typically, we stumble about, looking for the right words - dreading that we didn't find them and thereby causing more hurt than we should. This is a book to help us locate the best possible words to get across a range of life's most difficult messages. In 20 case studies drawn from relationships, friendships, work, our families and interactions with strangers we are gently shown what we might - in an ideal world - find ourselves saying to make our intentions known while causing minimal harm. We laugh, we recognise our troubles - and we're introduced to a range of deeply empathetic ways to navigate some of our most acute social dilemmas."--Back cover
ER  -